Frequently Asked Questions

Q: What is the difference between home health care and in-home care?
A: Home health care is usually paid for by Medicare or your health care insurance and is usually for a very limited amount of time following hospitalization. When the home health care agency visits, they are only there for specific duties and are usually only in the home for a brief visit. They are not typically visiting daily and are not normally there any longer than an hour. home health care must be ordered by your physician and must meet very specific guidelines. In-home care is individualized and may be requested by anyone. Health care insurance, Medicare, and Medicaid typically do NOT pay for in-home care. However long-term care policies may sometimes pay for the daily activities such as bathing, dressing, oral care, meal preparation, housekeeping, laundry, medical escorts, and much more.

Q: What type of people use in-home care?
A: All types of people with varying needs! Many of our Angel Care clients are seniors who desire to live as independently as possible and stay in their own home. These seniors have a wide variety of physical challenges such as hip fractures, broken bones, arthritis, paralysis, amputations, etc. We also have many clients who suffer from Alzheimer’s Disease, Parkinson’s Disease, diabetes, cardiac disease, pulmonary disease, and more. We also have clients who wish to have companionship with someone they can depend on to escort them to social events, exercise or therapy programs, meetings, doctor’s appointments, and more. Sometimes they enjoy simply having lunch and maybe shopping!

Q: Who are the employees?
A: Our employees are experienced individuals who enjoy working with seniors and have a proven track record. We search for individuals who possess the background and skills necessary to assist our clients providing them with the best care possible. We hire nursing assistants, CNAs, home health care aides, retired nurses, and some nursing students.

Q: Do you do background checks?
A: Yes. All of our staff must have a statewide criminal background check that is free from felony arrests or convictions.

Q: How do I pay?
A: Angel Care will send you an invoice on a weekly basis for the services provided. You will send payment directly to Angel Care in the return addressed envelope included with each invoice. You do not pay the employee. Our staff are actual employees of Angel Care and are covered by our insurance as well as we handle the taxes for each employee. In most instances we do not require deposits and there is never a cancellation fee. We also accept Visa with a 3% courtesy charge added to the bill.

Q: How do I set up services?
A: It is easy to set up services with Angel Care. Simply start by calling our office at 205-822-1000 and speak to one of our nurses who will arrange for an in-home assessment that is convenient for you! We like to meet the client and anyone involved in their care so that we may get to know the client and assess their immediate needs, personal likes and dislikes as well as challenges. We will also look for opportunities for us to make a positive impact such as with nutritional guidance or with an exercise program. Our nurse will be a great resource of information as well as provide the best possible plan of care specifically individualized for the client.

After the nurse makes the initial visit she then will discuss with the staffing coordinator possible employee candidate that would best work with this client. The nurse will design a plan of care that will be shared with each employee. She will also make return visits to follow up with client and family in an effort to continually make observations, suggestions and to assess for any changes.